|
We speak up for change in social policies and from our clients' experiences we can see where services and policies are failing. We call this our social policy work which is 'Campaigning For Change'.
We are a member of the national Citizens Advice service, which provides the extensive information system we use to advise clients, sets standards for the way we operate and supports service development.
We are an accountable and professional organisation that sets high standards with regard to the services we provide. We are subject to regular external audits undertaken by Citizens Advice and the Legal Services Commission. |